Toolbox (7colors)

Shipping

Exchange & Return

• Exchanges and returns are possible within 7 days from the date of receipt of the product.
• In the case of a return due to simple change of mind, the amount minus the round-trip shipping fee will be refunded, and the product and packaging must be resellable. (It is not possible if the product box or tag is damaged.)
• If the product is defective or incorrectly delivered, the full amount including the shipping fee will be refunded.
• Only options with no additional cost can be exchanged for the same product or within the same product.
• Custom-made products or sealed packaging products cannot be returned or refunded due to change of mind.
• The exchange / refund / AS criteria separately written in the product description of a specific brand take precedence.
• If there are free gifts, they must be returned together.

How to exchange and return

1. Follow the return application form below to info@kinfolk.kr and send it by e-mail or by writing a text message to 070-4333-4323.

Return Request Form

• customer name
• Contact
• Order Number
• Select 1 among designated courier / random return

2. When the customer center contacts you, please prepare and ship the product to the address below.

In front of Kinfolk, 646-9 103 Sinsa-dong, Gangnam-gu, Seoul (070-4333-4323)

3. Return method

Method 1. Kinfolk Designated Delivery Service (CJ Logistics)

Number of customer visits by designated courier service within 2-4 days after application -> Returns and refunds completed within 3-4 days after collection (however, refunds after deducting shipping costs)

Method 2. Customer’s random return

After application, return at cost using or etc. -> Full refund (However, refund after deducting the full amount of the delivery fee in the case of return of the flight paid on delivery (receipt paid))